FAQs

It’s so easy! If you have questions about the status of your order, make sure you sign in to your account under Login or My Account and you can view your order status, view past orders, make changes to your account information, change your password, and store alternate addresses (for shipping to friends and family!).

Yes, of course! We know security is important to you so we protect every single purchase using Secure Socket Layer (SSL) encryption technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected. You can be assured that your purchases are safe and secure.

We currently accept the following US issued credit cards: Visa, Mastercard, Discover, American Express and Diners Club International.

We hate it when that happens! Please contact our Customer Service team at 1732-762-3574 or support@slopehill.com within 15 days of receiving your package and we will do our best to help resolve any issue.

It is a government imposed tax on products purchased. We are required by law to collect sales tax on purchases from our website and submit them to the state the product was shipped to. The rules and thresholds for determining taxability are defined by each state.

If the item is temporarily out-of-stock, you’ll see a “Notify Me” option.
For discontinued or limited-edition models, availability is first come, first served—grab them while they last!

Orders are processed within 1–3 business days. We ship from our US warehouse, and delivery typically takes:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Priority Shipping: 1–2 business days

Note: Holidays and weekends may add extra time.

No, unfortunately we do not ship to PO Boxes.

Yes.

All sales are final. We reserve the right to cancel orders if we have a distribution presence. We not responsible or liable for any delays or damages while in possession of the 3rd party shipper.

Slopehill is not liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Once the package leaves our warehouse, responsibility transfers to the shipping carrier.If a package is marked “delivered” but you can’t find it, please contact the carrier first, then reach out to us for support.

Who doesn’t love a free sample?!? From time to time, we may have samples of our  new products available with each purchase but when we do not, please check out our socialmedia where you can test the original slopehill®.

Totally normal!
Our high-speed motors may release a slight odor when first heating up—this disappears quickly after a few uses.

No.
All Slopehill tools use negative ion care + smart temperature control, designed to reduce heat damage, smooth frizz, and protect hair health.

Each product includes a quick-start guide.
General steps:

1. Choose your preferred heat & airflow setting

2. Attach your styling nozzle or diffuser

3. Start at the roots, work toward the ends

4. Use cool shot mode to set your style

You can also visit our Tutorials section for step-by-step videos.

Try the following:

• Check if the filter is clean

• Ensure the nozzle is properly attached

• Test a different outlet
  If the problem continues, contact support@slopehill.com.

• Offers cannot be combined or applied to previous purchases.

• Promotions may vary by product and time period.

• Some discounts are exclusive to newsletter or social media events.

We are here for you. Contact our team at support@slophill.com and we will do our very best to answer any question you may have.